Last week, I had the unique opportunity to discuss with an intimate and knowledgeable group of global leaders at a leading intergovernmental organization of what I see as few different themes emerging from the Pandemic.

Looking back, 2020 will go down as a powerful showcase of the indomitable human spirit — a time capsule that taught us lessons in courage, empathy, grit, and compassion. The Pandemic has ushered a lasting reshaping of many different and important elements of the world, so, personally I think it’s good to start thinking beyond the immediate implications (highly effective vaccines, economic drops, online growth…

Urgent necessity to create employee trust and boost customer confidence

After weeks of shutdowns and remote working, businesses around the world are gradually resuming on-site operations. Emerging from COVID-19 lockdown, customers are more vigilant about health and increase their demands on safety. Many employees are eager to return to work but many are also worried about being able to do so safely and avoid the second wave of infections.

As businesses step into the new normal shaped by discussions of unemployment, racism, health, and wellness for all, they are starting to realize that “business as usual” is no longer tolerated or desired. In the post-corona virus future, all businesses have…

Today morning my mother in law, Monique, gave a bunch of fava beans to my son — 3 years and 6 months old and asked him to peel them. He couldn’t do it successfully. He couldn’t use his small fingers to put enough pressure on the pods and force the peas to pop out. Then suddenly, Monique did something interesting — she got a small knife and cut a small slid across all the pods and my son was able to get the peas out of the pods comfortably and successfully. …

20/20 vision is used to express normal visual acuity (the clarity of vision) measured at a distance of 20 feet. With 20/20 vision, you can see clearly at 20 feet what should normally be seen at that distance. Having 20/20 vision does not necessarily mean you have perfect vision — it provides an indicator of clarity of vision at a certain distance.

Disney made a splash in SXSW 2019 by hosting an interactive movie poster. Visitors were treated to AI: the demo used the facial expressions of the viewer to display the corresponding content from the movie Dumbo. While this…

SETTING THE CONTEXT

Globally few billions of people visit malls and shopping centers every month. This reflects not just the integral place that malls hold in the retail landscape, but also the massive potential of data-driven insights waiting to be harnessed. Malls can use big data, machine learning and AI to derive meaningful insights to minimize operational costs, build better customer engagement, explore new avenues for revenue, enable tenants to boost productivity, and more. Yet we see and read news heralding a new era when more malls will be closed for business (by 2022, analysts estimate that 1 out of every 4 malls…

Inspired by Mary Meeker’s Internet Trends 2019 Report

If you are running a business in the 21st century, then you must be dealing with the Internet. If you are using the Internet, then you better be keeping track of Mary Meeker’s legendary “Internet Trends, 2019” (total of 333 slides) presentation to understand its impact on your business. Meeker, also known as Queen of the Net, has been releasing an annual report which we voraciously read for the last 10 years or so. Her research is both qualitative and quantitative and filled with relevant data-driven insights. We do a teardown of this year’s report to find that its a…

The long article on Building the AI-Powered Organization in the July 2019 issue is a remarkable piece of work that clearly highlights the topics we have documented earlier (almost a year and a few months back) in two our articles, here and here about lessons in scaling up AI at enterprises.

To scale up AI successfully, companies need to plan for three essential shifts:

1. From siloed work to interdisciplinary collaboration.

2. From experience-based, leader-driven decision making to data-driven decision making at the front line.

3. From rigid and risk-averse to agile, experimental, and adaptable.

While these three points hit…

Last week, I bought 2 pairs of running shoes online, tried them at home, kept the one that fits well, and returned the other by dropping off the brown box at a logistics provider next door.

This research, selection, buying, and return process was orchestrated solely by me, at my whim after watching an interview of the CEO of the shoe company, aided by some quick social feedback, and the promise of speed from the online retailer.

Across all segments and channels, shoppers like me are looking for frictionless experiences and rewarding brands who brings a promise of transparency, convenience…

AI & Entreprise, Perpignan

Last evening I had the opportunity to join a coterie of technologists, policy-wonks, teachers, and professors at Perpignan, listening to Nicolas Bouzou on his thoughts about how AI is reshaping the world we live, work and play. Nicolas is a leading French economist and essayist, and director of studies in the MBA Law & Management of the University of Paris II Assas.

This is a short English abstract of the talk — much thanks to my friend Pierre Grabalosa who is currently the Dean of Mobile Programming at IMERIR — he was busy rapidly translating (Fr->En)the speech for me. …

Original image from www.desktopbackground.org. Recolored and rebranded by the author. For images, unless the source is specifically mentioned, are created by the author: All copyright reserved. Please attribute during sharing.

CoAuthored with Anulekha Verma. Anulekha and I connected at a meetup event. She is a contributor to the sample implementation included here.

INTRODUCTION

Recently I ran into a CEO of a successful SaaS company (~$10mm ARR) creating customer engagement tools, at a founders gathering in Palo Alto. As we were discussing applications of machine learning into SaaS businesses, the conversation quickly shifted to (customer) churn management.All businesses in the consumer market and enterprise sectors have to deal with churn as it could end up affecting the company revenue numbers and thereby influence policy decisions.

According to the authors of “Leading…

Anupam Kundu

Polymath: dad, husband, co-founder, strategist, Computer Vision enthusiast, visual thinker and dog lover.

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